Customer Service

Shipping Information

Standard Delivery

Our preferred shipping vendor is UPS but please note our shipping carrier may vary depending on the order and customer shipping address. We ship from California, so orders may take up to 7-10 business days to arrive. Orders received on weekdays after 2PM PST or on Saturdays, Sundays or holidays will be processed and shipped the next business day. We apologize for any inconvenience.

Other Delivery Options
If you’d like your order to arrive sooner, please choose an expedited delivery option at check out.

Orders to PO Boxes
For orders sent to PO boxes, we are only able to ship via USPS.

International Orders

Our website is not yet able to process international orders. To place an international order, please contact Zondman Customer Service at 1-805-770-2440 or email:

Warranty Policy Warranty Policy 
Zondman will repair or replace the product at our sole discretion if the product is found to be defective under normal use and proper care. Zondman warranty program does not cover any defects due to improper fit nor does it cover damage from normal wear and tear, accidents, abuse, or the normal breakdown of colors and materials. Any alteration to the product will void warranty. Warranty is valid against defects in material or workmanship for 6 months from the original date of purchase.

Zondman’s decision to replace or repair a product is made only after receipt of the defective product. If an identical replacement product is no longer available, our Zondman Customer Service team will discuss with you a replacement option with a comparable product. Valid proof of purchase must be presented with all claims for warranty services.

Returns & Exchanges

Returns Policy

We gladly accept returned purchases within 30 days of your order. All we ask is that you send us the returned items in original, unworn condition with merchandise tags attached, in original packaging, and include the packing slip so we can easily identify your order.

Returns Process

Step 1: Complete our return form.
Please complete our Returns/Exchanges form. Click here to print out the form. Be sure to include this form in your package along with the original packing slip.

Step 2: Choose your shipping method.
You can request a return label from us or use your own shipping method.

To request a return label from Zondman, please contact us at and include in the email:

  • Your name
  • Your order number
  • Date of purchase
  • Item(s) you want to return
We will create a return label, charge your credit card on file for the shipping amount and email the label to you. If you'd prefer to generate the return label yourself, be sure to send your package using a trackable shipping method and remember to write down your tracking number for reference.

Please ship your return to:

Zondman Returns
101 E. Victoria Street
Santa Barbara, CA 93101

For all return shipments, we cannot be responsible for packages lost in transit, and only assume responsibility for returns once signed for by our Customer Service Department. Sorry, we cannot accept C.O.D. deliveries.

Payment Methods

Credit Cards Accepted
We accept MasterCard, Visa, American Express and Discover. We are unable to accept credit cards issued or billed outside the U.S.

Important Note on Paying with Debit Cards
Debit cards and bank check cards may show a deduction of funds at the time you place an order.

Privacy Policy

Protecting Personal Data

Protecting Personal Data
Our Privacy Policy describes the current policies and practices of Zondman with regard to any Personal Data collected on our website, and “Personal Data” refers to personally identifiable information about you – such as your full name, birth date, e-mail address or mailing address, phone number and any other information that can be used to identify or contact you.

The current Zondman Privacy Policy is effective as of January 1, 2020. We periodically update our Privacy Policy as necessary, so please check back on a regular basis for any changes to the following information.

Use of Personal Data
Zondman uses the Personal Data collected on the Zondman website to provide you with the requested services or products. For example, we use the shipping information to ship you the products you ordered and we use the billing and payment information to process the payment for your order. If you request a catalog or email newsletter subscription, we use the Personal Data you submit to mail or email the catalog or newsletter to you.

Zondman may also use your Personal Data to contact you for a variety of reasons, such as but not limited to notifying you about upcoming events, offering you additional products or services, or requesting your feedback on our products or services. We also use the data you submit, other than your payment information, for internal marketing purposes such as customer segmentation and analysis so that we can continuously improve our products, services and marketing efforts.

Non-Personal Data
We may also collect “Non-Personal Data” – information that cannot be used to identify or contact you. This Non-Personal Data is used by Zondman and its business partners to compile statistics that enable us to improve the content and functionality of our website. The information can also help us improve products and services based on customer and marketplace trends.

Disclosure of Personal Data
Under certain circumstances Zondman may disclose Personal Data to third parties. This can happen when a customer requests the disclosure, or when disclosure is needed to provide a customer with services they’ve requested.
Zondman may also disclose Personal Data if required or authorized to do so by law or an industry reporting authority. If Zondman is acquired by or merged into another entity, or if all or a portion of Zondman’s assets are sold or otherwise transferred to another entity, Zondman may disclose Personal Data to that entity.

At times Zondman may make some Personal Data collected for catalog requests, shipping and billing information – not payment information – available to carefully screened companies or organizations whose products and activities might interest our customers.

Your Choice on Personal Data
You can always choose to not have Personal Data disclosed to third parties or used for purposes other than directly related to ordering from Zondman. To do this, simply let us know by any method shown below.

Questions About Our Privacy Policy
If you have any questions about our Privacy Policy or concerns about the way Zondman processes your Personal Data, please contact us via any of the contact methods listed below:


Phone: 1-805-770-2440

101 E. Victoria Street
Santa Barbara, CA 93101

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